I must, one last time, thank you again for the kindness you showed my dad, your long time customer. He always enjoyed talking with Pat and the installer. Dad gave him a nearly impossible task to research one time and he treated him and answered his inquiry with such respect. As my dad's daughter watching from a distance, I too was ministered to by such grace and kindness you all showed.
My dearest thanks.
You are great!
We have set our alarm off and the response time couldn't be any faster.
We are very pleased with the overall service we have received from ACS since we bought our home. We have never had to go to someone in management to resolve an issue. Any issue we resolved at the customer service level. Keep up the good work and professionalism of this company.
Arthur Miller is terrific!
I have been with ACS a total of 32 years - no complaint.
Great company and service.
On Thursday Feb 20 at 2:21 PM suspect(s) in a black Toyota or Nissan pick up truck, poss W/M Driver, stole a commercial smoker valued at approx $3,000 from 6521 Harmon Hills Dr. Suspect vehicle is believed to be driven by a landscaper or vendor in the HOA. The suspect vehicle is a black Toyota or Nissan Pickup with chrome bumper guards and a decal on the rear window below the center brake light. It entered the HOA from Sandler at 12: 17, towing an enclosed black trailer with metal ladders on the side, then left the HOA possibly two hours later. The suspect vehicle returned with out the trailer at 2:14 and turned onto Harmon Hills Dr. At 2:21, the offender hooked the smoker to his truck and fled the HOA, turning east on Sandler with the stolen smoker in tow.
Anyone with information on this vehicle or who can identify the offender(s) is requested to call the victim at 904 524-3761. A theft report was filed with JSO. All HOA members are requested to check their home security cameras to see if they captured the suspect vehicle on 2/20/20 from 12:17 to 2: 22 PM. It is reasonable to assume that the suspect was in our HOA to perform some type of work and it is likely that he will return. It is also reasonable to assume that the suspect resides close to our HOA due to the short time between the time he left with his trailer attached and the time he returned without his trailer. If you see this vehicle, please call JSO immediately and notify your neighbors that a suspected thief is in our community.
FYI - All but two of the below photos were captured with the new camera system. We had literally turned it on to test it that day. Regretfully, heavy rain obscured the lens of the street camera so we may not be able to read the tag this time. The system is in BETA testing now and we are learning the zoom feature capabilities.
Arthur - The DVR was very user friendly. We were able to use the quick search feature to find the time that the offender entered the HOA and the time he fled with the smoker. I could not figure out the zoom feature to capture the tag from the street camera. Perhaps you can get it from your desk remote?
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